Employee engagement is not just one of the hottest topics right now (as the economy shows signs of recovery) but one of the most consistent items on the boardroom agenda over the past decade.
This should come as no surprise; employee engagement is good for business, affecting both operational efficiency (through retention rates and productivity) and customer experience. Plus, if you believe economists, employee engagement is not only good for your business but for the economy as a whole– to the tune of £25.8bn according to Engage for Success/Kenexa.
The benefits to the bottom line are well established. Forbes defines employee engagement as “one’s emotional commitment to their organisation and goals”. An emotionally committed employee will go above and beyond the call of duty, working harder and staying with the organisation for longer. But that’s just half the picture.
January 30, 2014 in Resource Centre